Frequently Asked Questions

( F.A.Q )

F.A.Q Online Shop

Shipping

We can deliver to all provinces in Indonesia.

Expedition delivery services and instant ground couriers.

We require a maximum of 3 working days to prepare your order. Please note that your order will be processed on the next working day if you place it outside of working hours or after 15:00 WIB in a working day.

If there are any issues during the delivery such as lost or missing items, we will be happy to assist you in resolving the problem with the expedition and courier service.

Returns & Refunds

  1. The return policy applies to defective or incorrect items due to KSU’s error.
  2. It is mandatory to provide an unboxing video showing the package condition with intact shipping label, clearly demonstrating the condition of the product.
  3. The hang tags and labels attached to the product must be intact.
  4. The return policy does not apply to products in the Promotional showcase, hampers, and gift boxes.

The sender does. Customers are responsible for the shipping cost when returning the item to us, and we will pay for the shipping cost for sending the replacement item.

Returns or refunds can be requested by contacting us at  +62 8569 2263 833, and we will assist you promptly

We require approximately 2 weeks to process your refund request after we have received the relevant item.

Orders

Kartu Kredit

VISA, Mastercard, JCB, American Express

E-Wallet

Astrapay, DANA, LinkAja, OVO, ShopeePay

Virtual Account :

BCA, BJB, BNI, BRI, BSI, CIMB Niaga, Bank Sampoerna, Mandiri, Permata

Bank Transfer :

BCA Manual Transfer (Verifikasi via Whatsapp)

Gerai :

Alfamart, Alfa Express, Alfamidi, Dan+Dan, Indomaret, Lawson

Direct Debit

BRI

Cicilan Tanpa Kartu :

Akulaku Paylater, Kredivo, UangMe Paylater

QRIS

Unfortunately, no. Our system is currently unable to modify registered orders.

Unfortunately, we are currently unable to sync the information. Though you can place an order as a guest (without sign up), we recommend that you sign up an account before making a purchase so that you can view the status of completed and ongoing orders.

You can pay in installments without a credit card. Installments with a credit card are currently only available for BRI and BNI.

There are no additional fees

We can only accept one promo code per transaction.

You can mark the products as a Wish List item. Then, we will let you know promptly when it’s back in stock.

Yes, if you wish to place a wholesale order, please visit the page below.